Cancellation Policy
Cancellation Policy
We understand that sometimes plans change. Our cancellation policy ensures a hassle-free experience for our customers.
Order Cancellations
Before Shipment:
- You can cancel your order any time before it is shipped.
- To cancel an order, please log in to your account and select the “Cancel” option under “My Orders” or contact our customer support team.
- Once the order is cancelled, the amount paid (if any) will be refunded to your original payment method within [5-7] business days.
After Shipment:
- If the order has already been shipped, cancellations will not be possible.
- However, you may return the product after delivery as per our Return Policy.
- Customized or Made-to-Order Products:
- Orders for customized or personalized items cannot be cancelled once production has begun.
- If you wish to cancel such an order, please contact us immediately at support email or phone number.
Exceptions:
- Orders that violate our Terms of Service or Product Restrictions may be cancelled by us at any time. Refunds for such cancellations will be processed as per our discretion.
How to Cancel an Order:
- Log in to your account and go to the “My Orders” section.
- Select the order you wish to cancel and click on “Cancel Order.”
- Alternatively, contact our customer support team at exzilainfo@gmail.com
- If you have any questions about our cancellation policy, feel free to reach out to us at [support email] or call us at +91 8618924328.